This Privacy Policy applies to information collected by Peptidirect, LLC and TSB Holdings, LLC (collectively "PeptiDirect," "we," "us," or "our") through peptidirect.com and related services.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information: Name, email address, phone number
- Order information: Shipping address, compounds of interest, order details
- Payment information: Venmo handle (we do not collect or store credit card or bank account numbers)
- Research certification: Date of birth (for age verification), electronic signature, research use acknowledgments
- Communications: Messages you send us, inquiry notes
- Technical information: IP address, browser type, device information, and timestamps collected automatically when you use our site
2. How We Use Your Information
We use collected information to:
- Process and fulfill research compound orders
- Communicate with you about your orders and inquiries
- Send you catalog information, pricing updates, and promotional communications (with your consent)
- Verify your age and research use certification as required by our compliance obligations
- Maintain legally required records of signed research purchase agreements
- Comply with applicable laws and regulations
- Improve our services and website
3. SMS & Email Communications (TCPA)
By submitting an inquiry form on our website, you consent to receive communications from PeptiDirect at the phone number and email address you provide, which may include autodialed calls, prerecorded messages, and/or SMS/text messages. Consent is not a condition of any purchase.
Message frequency: We may send order updates, shipping notifications, catalog updates, and promotional messages. Message frequency varies.
Message and data rates: Standard message and data rates may apply depending on your carrier plan.
Opt-out: To stop receiving SMS messages, reply STOP to any text message. To stop receiving email communications, click the unsubscribe link in any email or visit peptidirect.com/unsubscribe. Note: transactional emails related to active orders (confirmations, shipping notifications) cannot be unsubscribed.
Help: For help with SMS, reply HELP or contact us at [email protected].
Carriers are not liable for delayed or undelivered messages.
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers: Third-party services that help us operate our business (e.g., Google Workspace for email and document storage, Venmo for payment processing), who are bound by confidentiality obligations
- Legal requirements: When required by law, legal process, or governmental request
- Business transfers: In connection with a merger, acquisition, or sale of assets
- Safety: To protect the rights, property, or safety of PeptiDirect, our customers, or others
Signed research agreements are stored securely in Google Drive and are retained as required by our compliance obligations.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Electronic signatures and signed agreements are stored using Google's enterprise-grade security infrastructure. IP addresses and timestamps are logged at the time of signing as part of our E-SIGN compliance records.
6. Your Rights & Choices
You may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information, subject to our legal retention obligations (note: signed research agreements must be retained as required by law)
- Opt-out of marketing: Unsubscribe from marketing communications at any time
To exercise these rights, email [email protected] with your request.
7. Minors
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will promptly delete it.